Shipping policy
WELCOME TO UNCAGED.
YOUR ORDER ISN’T JUST CLOTHING; IT’S A SYMBOL OF FREEDOM, CONFIDENCE, AND BOLDNESS.
WE ARE COMMITTED TO DELIVERING YOUR ORDER SAFELY AND EFFICIENTLY. EVERY PACKAGE LEAVES US WITH CARE — BECAUSE WHAT YOU WEAR MATTERS.
PROCESSING TIME
- FOR PREORDER RELEASES, PRODUCTION BEGINS AFTER THE PREORDER WINDOW CLOSES.
- ESTIMATED PRODUCTION TIME: 5–7 BUSINESS DAYS.
- ORDERS ARE FULFILLED AND SHIPPED WITHIN 1–3 BUSINESS DAYS AFTER PRODUCTION
WE HANDLE EVERY ORDER WITH CARE BEFORE DISPATCH.
SHIPPING TIME
- ESTIMATED DELIVERY: 2–5 BUSINESS DAYS AFTER DISPATCH. DELIVERED VIA TRUSTED LOCAL COURIER SERVICES OR PICKUP OPTIONS (WHERE AVAILABLE)
- YOU’LL RECEIVE A TRACKING NUMBER ONCE YOUR ORDER SHIPS SO YOU CAN FOLLOW YOUR PACKAGE’S JOURNEY.
SHIPPING COSTS
- SHIPPING FEES ARE CALCULATED AT CHECKOUT BASED ON LOCATION
- WE AIM TO KEEP SHIPPING FAIR AND TRANSPARENT
- NO HIDDEN CHARGES AFTER CHECKOUT
CURRENTLY SHIPPING WITHIN KENYA ONLY. INTERNATIONAL SHIPPING COMING SOON.
DELAYS
SOMETIMES THINGS HAPPEN BEYOND OUR CONTROL (WEATHER CONDITIONS, COURIER ISSUES AND HIGH ORDER VOLUMES DURING DROPS). IF THIS HAPPENS, DON’T STRESS — WE’LL KEEP YOU UPDATED UNTIL YOUR ORDER IS DELIVERED.
WRONG ADDRESS / DELIVERY ISSUES
PLEASE DOUBLE-CHECK YOUR SHIPPING DETAILS BEFORE PLACING AN ORDER. IF AN INCORRECT ADDRESS CAUSES YOUR PACKAGE TO BOUNCE BACK, WE’LL REACH OUT TO ARRANGE RESHIPMENT (EXTRA SHIPPING FEES MAY APPLY).
LOST OR STOLEN PACKAGES
ONCE AN ORDER HAS BEEN HANDED TO THE COURIER AND MARKED AS SHIPPED:
- WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES
- HOWEVER, WE WILL ASSIST IN TRACKING AND RESOLVING ISSUES
WE RECOMMEND CONTACTING THE COURIER DIRECTLY WITH YOUR TRACKING NUMBER AS A FIRST STEP.
NEED HELP?
IF YOU HAVE ANY ISSUES WITH YOUR SHIPMENT, CONTACT US AT SHOP@UNCAGEDCLOTHING.COM
PLEASE INCLUDE YOUR ORDER NUMBER SO WE CAN HELP YOU QUICKLY.
WE DON’T RUSH THE PROCESS.
WE DELIVER INTENTION — NOT JUST PACKAGES.
UNCAGED. THIS IS THE REBELLION